Professional Grounds Maintenance & Ecological Contracting in Ivybridge, Plymouth & South Hams

Welcome to Sherlock’s Tree and Countryside Services, your trusted provider of wildlife-friendly land care, hedge trimming, and vegetation management across Devon and the South West. These Terms of Business outline how we work with domestic, commercial, and council clients to deliver safe, compliant, and ecologically responsible services.

1. Scope of Services

We specialise in:

• Hedge trimming and garden maintenance

• Grounds maintenance for estates, schools, and public spaces

• Invasive species control and ecological contracting

• Woodchipping and vegetation clearance using advanced machinery

• Nature reserve management and habitat-sensitive operations

All services are delivered in line with UK legislation and biodiversity best practices.

2. Quotations & Pricing

• Free site visits and quotations across Ivybridge, Plymouth, and the South Hams

• Quotes valid for 30 days

• Pricing reflects site access, terrain, scope, and equipment (e.g. robotic flail mower, Jensen chipper)

• Additional work outside the agreed scope will be quoted separately

3. Booking & Scheduling

• Jobs scheduled based on availability, weather, and ecological timing (e.g. nesting seasons)

• Clients notified promptly of any delays or rescheduling

• Priority given to council contracts and seasonal vegetation control

4. Payment Terms

• Domestic clients: Payment due within 7 days of invoice

• Commercial/council clients: 30-day terms unless otherwise agreed

• Late payments may incur interest and admin fees

5. Site Access & Safety

• Clients must ensure safe, unobstructed access for vehicles and equipment

• We comply with all health & safety regulations, including PPE and risk assessments

• Unsafe conditions may result in postponement or refusal of work

6. Environmental & Wildlife Considerations

• We operate with a wildlife-friendly ethos, protecting nesting birds, bats, and sensitive habitats

• All work complies with biosecurity protocols and ecological legislation

• Seasonal adjustments may be made to protect biodiversity

7. Waste Disposal

• Green waste removed and recycled where possible

• Woodchip and arisings may be left on-site by agreement or removed at additional cost

• Waste transfer notes provided for commercial clients upon request

8. Insurance & Liability

• Fully insured with public liability and employer’s liability cover

• Not liable for pre-existing site conditions or third-party damage

9. Cancellations & Postponements

• Cancellations within 48 hours may incur a fee

• Weather-related delays rescheduled at no extra cost

• Emergency call-outs subject to availability and surcharge

10. Complaints & Dispute Resolution

• We aim for complete client satisfaction

• Concerns should be raised within 7 days of job completion

• Disputes handled professionally and may be referred to mediation

Sherlock’s Tree and Countryside Services is proud to serve Ivybridge, Plymouth, Wembury, and surrounding areas with expert land care and ecological contracting. For enquiries, quotes, or council tenders, contact us today.